Strategic review of charging - 2019

We’re reviewing how we charge for the activities that we regulate or services that we provide.

We want to ensure the right charges are applied in the right places and in a fair and appropriate manner.

Charges for the services we provide contribute around 20% of NRW’s total funding and are a vital source of revenue to support our work.

By recovering our costs, we can reduce the burden on the public purse.

We plan to start delivering the changes in April 2021.

Change can bring uncertainty, so we want to involve you, the customer, in the process as early as possible.

We have a Chargepayers’ Consultative Group (CCG), made up of representatives of the sectors who have been affected by any changes to our charging schemes previously.

We would like to expand it, so if you want to get involved, or have any questions please email us at