Since 2013, we have established our standalone capability, developing our own systems appropriate for Wales.
We are on track to make £150 million savings over 10 years, as set out in the business case to establish NRW. Although we have managed to accommodate reductions in funding, this will become much more challenging in future years.
We are poised to reorganise our structure to deliver our local, area-based approach, following on from work over several years leading up to this point.
We will be leading the way to a better future for Wales by managing the environment and natural resources of Wales sustainably. And we will know we are working in the best way we can because our staff and customers will have told us so. We strive for excellence and are continuously improving how we work – this is an integral part of our culture and our behaviours.
We care for our staff: NRW will be considered a great place to work where staff are, and recognise that they are, valued for their professionalism and expertise, listened to and their diversity celebrated. Well-being and health and safety are paramount. We have strong leadership and everyone in NRW has the skills to do their job and is empowered to do so. Staff continue to learn and innovate throughout their careers, and we provide good opportunities for career and professional development.
We care for our customers: customers will be at the heart of the way we work. The public, private and voluntary sectors, local communities and individuals will be keen to work with us and see us as a valuable partner because we are customer focused, we listen, respond and are keen to work collaboratively. We will be widely trusted and respected and seen as a firm but fair regulator using enforcement to drive positive change. We make clear, evidence-based decisions, and we are open and transparent in our work, communicating this effectively.
We care for the natural environment: that is why we are here. It is usually why people work for NRW.
Making the most of our resources, as an organisation we will be realistic in our ambition and have built in flexibility to meet changing needs. We will have the skills, innovation, commercial know-how and good governance to adapt to change, generating more income where we can and providing good value for money for the people of Wales.
Lead by example
Working with our partners
Quality of service we provide – NRW Customer Focus programme
Staff perceptions of NRW – NRW People and Teams strategy and ongoing surveys