NRW extends its free flood warning service

People across Wales may be getting a text message from Natural Resources Wales as we extend our free flood warnings service.

More than 15,000 customers on the O2 mobile network will receive a bilingual message informing them that they have been added to the flood warning system.

The messages will inform people that they have been automatically registered for flood warnings and will include a link to a page on the NRW website which will provide them with the Floodline number should they want to fully register to the service.

The can also choose to opt-out of the service by replying to the text message.

Once registered, people will receive a message directly to their mobile if a flood warning is issued for their area in the future – giving them vital time to prepare.

The message will be sent to the 15,600 O2 customers who live in areas at high risk of flooding on Monday 11th December, unless there are flood warnings in place on that day.

If you get the text, it is because you live in an area at risk of flooding, so we would urge people to stay registered to the service and learn what to do if you receive a warning.

Warning people by phone first began in 2010, when NRW’s predecessor Environment Agency Wales, in partnership with the Environment Agency, worked with British Telecom to access and automatically register landline phone numbers in high risk areas.

By March 2017, this resulted in more than 40,000 addresses that hadn’t previously signed up to our service getting direct flood warnings.

As mobile telephones became more popular we also started working with four mobile providers.

Our first agreement was with EE which resulted in a further 15,000 properties being added to the flood warning service by June 2017 and we are also working with Three and Vodafone to extend the service even further over the next 6 months.

Being registered for flood warnings can give people advance notice of flooding and some crucial time to prepare.

People who are not on the O2 network can still receive free flood warnings – visit to check if your home is at risk of flooding and sign up for free flood warnings. 

Explore more

Newsletter sign up

Sign up to receive monthly updates from Natural Resources Wales