Catering Assistant x 5

Closing date: 21 February 2023 | Salary: £11,705-£13,193 which is pro rata to a full time salary of £21,655-£24,408 (Grade 2) | Location: Coed y Brenin Visitor Centre, near Dolgellau

Contract type:

  • 202233, 202378, 202395: Fixed Term appointment until 30 September 2023
  • 202463, 202464: Fixed Term appointment until 31 October 2023

Work pattern: 20 hours per week including weekends and Bank Holidays 

Post numbers: 202233, 202378, 202395, 202463, 202464 

Job description

To ensure customer satisfaction is achieved through effective, food preparation and customer service. To work with other members of the team to provide a continually improving customer service environment.


Your responsibilities include:

  • Help ensure that a high-quality front of house and catering service is available daily between the advertised hours of operation.
  • Ensure that all menu items are prepared and presented to the highest possible standard and that portion size is consistent.
  • Adopt a clean as you work practice to ensure a safe working welcoming environment.
  • Prepare food and drink to a high-quality standard ensuring that all food safety guidelines are adhered to as instructed by your supervisor.
  • Ensure that all interactions with the public present NRW in the best possible manner through good customer care and service provision.
  • Act as a role model of organisational values: Show exemplary behaviours of honesty, integrity and ethics. Challenge others when they fail to act as role models.

Qualifications, experience and knowledge

Knowledge and experience of the following: 

  1. Professional Qualification desirable in Food Hygiene level 2 or willingness to acquire through formal training.
  2. Demonstrate experience of working in a catering and customer service role.

Welsh language requirements

Essential Level 3 – able to communicate with confidence in Welsh in some work situations

Benefits of working for us

This role will offer a range of benefits, including:

  • Agile and flexible working (role dependent) 
  • Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
  • 28 days annual leave, rising to 33 days
  • Generous leave entitlements for all your life needs
  • Health and wellbeing benefits and support
  • Weekly well-being hour to use as you choose
  • Competitive financial rewards to enhance your monthly pay

See full details for all the employee benefits you will receive.

How to apply

Please send your CV to

Application closing date: 21 February 2023

Interviews will take place on 24 February 2023 through Microsoft Teams

If you have any queries about the role, please contact Nia Brunning at 

Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition. 

We welcome and encourage applications from groups currently underrepresented, including women, black and ethnic minority groups and people with a disability. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.   

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