Environment Team Assistant

Closing date: 29 January 2023 | Salary: £21,655 - £24,408 (Grade 2) | Location: Buckley

Contract type: Permanent

Work pattern: Full Time, 37 hours per week

Post number: 200417

As an organisation we support flexible working. This role allows hybrid working (a mix of home and office working) and a working pattern suitable for you can be discussed on appointment if you are successful.

You will be contracted to the NRW location stated in this advert, of which you will be required to attend for regular meetings, training and for one-to-one meetings with your manager. These will be planned in advance.

Job description

With more exciting things happening here at NRW than ever before, the diverse nature of our remit means that no two days are ever the same.

If you are an organised, conscientious and hardworking individual, a dab-hand at administration, enjoy multi-tasking and an excellent team player, then we’ve got the job for you!

As Assistant in the Environment Team you'll be responsible for ensuring the team can work efficiently and effectively, by providing an excellent level of support to the team and our customers. The team is multi-functional team, and you will be responsible for assisting with the provision and maintenance of equipment and personal protective equipment (PPE), receiving and logging correspondence and providing a range of administrative or business support that provides information and supports the activities of the function.

We are looking for someone who can work at a fast pace, has excellent IT skills, can meet deadlines and who is able to effectively prioritise their workload. If you enjoy the everyday reward of knowing that everything you do is helping to make a difference, then NRW is the place for you.


Your responsibilities include:

  • Support the integrated delivery of functions by the team and place including collation of complex regulatory compliance and enforcement information, coordination of responses and administration of incident response rotas.
  • Hold or develop a knowledge in processes such as evidence collation, database administration or simple permit determinations that supports the delivery of work by the team or place.
  • Respond to basic customer queries and ensure that more complex queries are recorded and passed on to relevant staff.
  • Support and process procurement requests for the team or place to ensure appropriate equipment is available and maintained in line with procedures.
  • Required to take part in incident response activities

Qualifications, experience and knowledge

Knowledge and experience of the following: 

  1. A good understanding of NRWs regulatory remit.
  2. Good organisational skills.
  3. Ability to communicate effectively with internal and external customers and partners.
  4. Able to work well as part of a team.

Welsh language requirements

Essential Level 1 – Able to pronounce Welsh and use basic phrases

Desirable Level 4 – Fluent in spoken Welsh

Please note if you do not meet the level 1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.


Applications to this role will be assessed based on the following competencies, both at shortlisting and interview. Please give examples of how you demonstrate these competencies when completing your application form.

Essential Knowledge and Skills

  • Knowledge and skills will have been gained through prior practical work experience so that the post holder has a reasonable level of technical competence to fulfil the requirements of the role. The role will require good numeracy, literacy, IT and communication skills, both written and verbal. 
  • The post holder will also have good literacy, numerical and communication skills and an understanding of the health and safety requirements and implications in relation to work activity.

Evaluation of Information

  • Information used for the purposes of undertaking the role will generally be straight forward, easily understood and from readily available resources.
  • There may be an element of gathering, collecting and recording data requiring some degree of accuracy.  Checking and validation of data/ information may be a characteristic of roles at this level.
  • Other documentation is likely to be fairly routine and standard in terms of understanding or completion.

Decision Making and Autonomy Requirements

  • The work will generally follow an agreed work plan which the post holder will be required to follow with little requirement to deviate, apart from prioritising of tasks.  Work is typically of a routine nature. Some problems encountered however may require an element of initiative or judgment although solutions will generally be based on previous knowledge and experience and known solutions and outcomes. Decision making and autonomy is therefore relatively limited.

Communication and Relationships with Others

  • Communication will be with colleagues carrying out both similar and different aspects of work. This may include leading on some aspects of work requiring the ability give clear guidance or instruction if necessary.
  • There will also be contact with the general public and third parties which will typically entail exchanging information.
  • Written communication will include the completion of standard documentation and record keeping requiring good IT skills.

Responsibility for Resources

  • Post holders will be responsible for the safe use and operation of equipment and data that they use in order to fulfil the requirements of their role.

Benefits of working for us

This role will offer a range of benefits, including:

  • Agile and flexible working
  • Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
  • 28 days annual leave, rising to 33 days
  • Generous leave entitlements for all your life needs
  • Health and wellbeing benefits and support
  • Weekly well-being hour to use at your choice

See full details for all the employee benefits you will receive.

How to apply

Please send a completed Application form to Applications@naturalresourceswales.gov.uk using the post number as the email reference

Before completing your application, please read our Guidance on completing a job application form

Application closing date 29 January 2023

Interviews will take place through Microsoft Teams.

If you have any queries about the role, please contact Rhys Ellis at rhys.ellis@cyfoethnaturiolcymru.gov.uk

Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition.

We welcome and encourage applications from groups currently underrepresented, including women, black and ethnic minority groups and people with a disability. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.

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