Our purpose is to ensure that the natural resources of Wales are sustainably maintained, enhanced and used, now and in the future.   Find out more

Contact Us

Find out how to get in touch with Natural Resources Wales.

You can get in touch with Natural Resources Wales by email, telephone or post. You can also follow us on Facebook and Twitter and see us on YouTube and Flickr.


General Enquiries: enquiries@naturalresourceswales.gov.uk


General enquiries:

0300 065 3000 (Mon-Fri, 8am - 6pm)

Minicom service:

For the hard of hearing, a minicom service is available on 03702 422 549**

Incident hotline:

0800 807060 (24 hour service)

You should use the incident hotline to report an incident such as pollution.
Our Incident Hotline 0800 number is free from a landline but charges are likely from a mobile.

Floodline (24 hour service):

0345 988 1188

Floodline Type Talk:

Type Talk number: 0345 602 6340 (for customers hard of hearing).


0300 065 3001.


Natural Resources Wales
Tŷ Cambria, 29 Newport Road, Cardiff, CF24 0TP

Social Media

Subscribe to our social media channels and keep in touch.

Call charges

Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and will count towards any inclusive minutes on your phone contract in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Floodline can also still be contacted by dialling 0845 988 1188. You should check the cost of calling 0845 and 0345 numbers with your phone service provider. The cost of calling the 0345 or 0845 phone numbers depends on your phone provider and whether you use a landline or mobile.

How to complain or give us feedback

If you would like to send us feedback or a commendation you can contact us via phone, email, letter or fax. This can help us learn and implement appropriate improvements to our practices.

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